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About Habitat for Humanity of Orange County

Habitat for Humanity of Orange County (HHOC) changes lives by bringing together God's people and resources to help families in need build and own quality affordable homes in safe and supportive communities. Since 1984, HHOC has built more than 250 homes locally and funded more than 170 homes internationally. HHOC is the local affiliate of Habitat for Humanity International.

Position Overview:

As a member of the senior management team, the Director works in close coordination with other department heads to create the vision and strategic direction of the organization. The Family Services Director (FSD) will also collaborate with other Habitat staff members, the Family Services Committee, and community organizations. The Family Services Director (FSD) directly supervises the Homeowner Support Manager (HSM) and the Community Development Manager (CDM).

In collaboration with the Executive Director, the Family Services Director will carry out the Habitat mission by working directly with potential and current homeowners beginning with the application process. The Family Services Director will also provide counseling and education to homeowners about homeownership and budgeting.

This is a full-time exempt position, averaging 40 hours per week. The workweek is typically Monday to Friday. Work outside normal business hours, including nights and weekends, is expected to accommodate our homeowners, volunteers, and partners.

The responsibilities of the Family Services Director include, but are not limited to:

Oversee Application Process

  • Work with construction department to determine build schedule/location and ensure a consistent flow of applicants.
  • Facilitate homeownership orientation sessions.
  • Ensure that the application process meets all standards from HFHI and government agencies.
  • Verify eligibility of applicants, and facilitate Family Selection Committee review of applications, scheduling and attending of in-home interviews.
  • Coordinate presentation of applicants for approval by Board of Directors.
  • Follow up with all applicants regardless of approval status.

Process Newly Approved Applicants

  • Responsible for reviewing the overall process of purchasing a home through HHOC, including the “Letter of Intent, ” with individual families.
  • Develop and conduct workshops and training sessions focused on successful transitions into new homeownership.
  • Provide case management to families.
  • Work with future homeowners to ensure sweat equity requirements are met throughout the process and completed prior to closing.
  • Direct Homeowner Support Manager in preparation of and updates to the Family Services homeowner’s manuals.

Mortgage Originations and Closings

Work with the mortgage originator to ensure all necessary documents for origination and closing are prepared, in accordance with all municipal, state, and federal laws.

  • Provide individual 1st, 2nd, and 3rd mortgage counseling to new homeowners.
  • Prepare workbook for NCHFA, Town of Chapel Hill and Orange County.
  • Schedule family closings and move in date.
  • Attend Closing and sign HUD/ Closing Docs on Habitat’s behalf.

 Mortgage Support

  • Direct the Homeowner Support Manager in the monitoring of the performance of the mortgage portfolio, specifically in identifying and mitigating delinquency issues.
  • Collaborate with the Finance Director (FD) and the outside mortgage service provider as necessary.

 Special Programs

  • Manage home repurchase program: work with families interested in selling their homes back to HHOC, coordinate with appropriate staff throughout the process of the repurchase; determine marketing strategy to resell the house, show properties, process applications, and coordinate with appropriate staff throughout the resell process.
  • Work cooperatively with other housing non-profits, including instructing the Homebuyers Education Class and Community workshops as needed.
  • Offer counseling assistance to local families who are facing foreclosure.

 Minimum Education and Experience Requirements

  • Bachelor’s degree from an accredited college or university
  • Minimum 5 years of experience in affordable housing, community development, mortgage lending, or financial literacy. Prefer 2+ of those years in a supervisory role
  • Housing Counseling Certification or its equivalent, or able to obtain the certification
  • Knowledge of mortgage lending, mortgage origination process, and fair housing regulations required


  • A strong belief in the organization’s mission and vision
  • Competent with Microsoft suite of products
  • Detail-oriented, with strong planning skills
  • Initiative and independence in carrying out responsibilities
  • Excellent organization skills with an ability to prioritize and manage multiple tasks and a variety of demands
  • Strong self-motivation and the ability to work as a team member
  • Strength in managing and developing individuals and teams
  • Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution
  • Excellent interpersonal, communication and presentation skills, both written and oral, which transcend diverse audiences
  • Be willing to speak publicly on behalf of the organization to various groups
  • Valid driver’s license and vehicle for transportation around Orange County
  • Fluency in Spanish is preferred but not required
  • Familiarity with other nonprofit and community organizations in Orange County

 To apply, please send a cover letter, resume, and references to  No phone calls please.

 HHOC is an Equal Opportunity Employer.